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Return & Refund

Return and Refund Declaration

We offer a 30-day money-back guarantee on item(s) that are in unused condition and in the original packaging. Not valid on sale items or customized pieces.

Please ship your return/exchange in a padded envelope or box. We recommend shipping back in a method that can be tracked and/or insured. We are unable to provide an exchange or issue a refund on merchandise that we did not receive. It is not necessary to send back gift boxes or catalogs.

We have a 100% Satisfaction Guarantee.
Any jewelry piece, apparal item, or item that is not as represented or has issues can get a replacement.
Please see below for defects description.

All sales will be final at the time of payment. Due to the nature of our business, each item is custom molded or printed as it is purchased and cannot be returned or exchanged unless the item is deemed defective.

Defects:
Defects include discoloration, misprints, or color being shipped (must be a different size or color than what is indicated on the order). In cases of defects, the customer must notify Pandoras Box within 48 hours of the package delivery.

The email must include photographic evidence of the defect in question. All defective items must be sent back at the customer’s expense to our location:

No other returns will qualify for a return. If you have questions regarding ordering the correct size please refer to our sizing chart within the product page or contact us directly.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer without contacting us first. Please contact us for returns.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

You can talk to our team about an exception to get a refund due to any irregular circumstances. If we give this exception you will still be liable for a 25% restocking fee per returned item, otherwise an exchange for an item of equal value will be processed.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective, the wrong size or damaged. If you need to exchange it for the same item, send us an email and we will help you with instructions.
If an item is used or dirty, we will not be able to replace it.